How can I expedite the testing?
You can download the Hair Cutting Directions Follow the directions on the form.  Put your hair sample into a small envelope or plastic bag and then place it into a envelope with the completed forms and mail it to us.  This will save you the time of waiting to receive a sampling kit from us. 

When placing your order via our website, please make a note in the comment section that you have downloaded the directions and are shipping the hair sample directly to us. Clients outside the USA will avoid additional shipping charges by using this method.  

What elements do you test for ?
The Basic and the Complete test 20 elements. The Platinum test for 33 elements. The full list of test elements can be reviewed here.

How long till I get my results?
About twelve days after we receive the sample of hair for the Basic and the Complete Packages. The Platinum can take upto 3 weeks.

How do I know if I am sending enough hair?
It is better to send too much than too little.  We need at least .025 grams of hair.  This is approximately one tablespoon full of hair. A simple scale is included with our kits to help you weight-out the correct amount.

My hair is colored or permed, will it still work?
Yes, but wait 15 hair washings and 6 weeks to take the test.  Or you may choose to send us Pubic hair for the Basic or the Complete Analysis. Please note that the Platinum is for Head Hair Only!   Just mark on the form which type of hair you are sending us.

Will the protocol get rid of my pain?
Most of our clients have found their symptoms to be greatly reduced or eliminated.  This is because we continue to work with our clients even after the testing is completed.

How does toxic metals effect children with ADD or ADHD?
They can cause nervous system distress and can prevent essential nutrients from being absorbed.

How often should I get a hair analysis?
We recommend testing every 6 months to see how you are progressing and if your protocol should be updated.

What do I get for my money?
The Basic Package includes your lab results with reference ranges and information on all 20 minerals tested. The Complete Package includes everything in the Basic plus a suggested dietary protocol based on the lab results and your answers on the Questionnaire. The Platinum Package contains everything in the Complete plus an additional thirteen minerals/ metals.

Is this covered by my insurance?
Some insurers do cover the testing. You can contact your insurance company and ask for their coverage. The CPT code is 83015.

Is it accurate?
Yes.  Our lab has over a quarter of a century experience in performing Hair Analysis.  We have access to a tremendous database of results and protocol to draw upon.  This together with our own professional experience gives you the assurance of getting the most accurate results and protocols available.

If I have questions about the results who do I contact?
Our preferred way to be contacted is email at Alanepndsupport@gmail.com  Our office phone number is 678-372-2913 .

Why do I need to fill out the questionnaire?
Our practitioner needs the  information about you and your health concerns to write an accurate protocol. This is also helpful should you decide to upgrade from the Basic to the Complete.

Is all my information confidential?
Yes.  All your information is secured and can only be released with your authorization.

Can you diagnose with a hair analysis?
No. Hair Analysis cannot be used to diagnosis any medical condition.  It is best used to identify toxins that have accumulated in the bodies tissues and nutrient deficiencies.  If a diagnosis is needed, the hair analysis results can be used to direct you to the testing needed to get a diagnosis.

Should I wash my hair before the test?
Yes, but do not use hair spray or styling products

What is your refund policy?
Full refund for orders canceled before being shipped.

After the order has shipped, and less than 30 days old: you will need to return the test kit with a Return Authorization Code [RAC]. No returns are accepted without an RAC. After return is accepted back, you will receive refund less 10% or $25.00 [usd] whichever amount is less, for shipping, handling & restocking fees. Additional shipping fee may apply. Please contact us via email for an RAC.

Orders purchase over 30 days old: Special arrangement will need to be made for refund. Please contact us via email.

Orders purchased over 60 days old: No refund. However, we make every attempt to apply credit to another test. Please contact us via email.